Distribution Centre Setup for a European Home Appliances Brand Entering Vietnam

The client, a European home appliances manufacturer preparing to enter the Vietnamese market for the first time. While the product and brand were well established in Europe, the company had no local operating setup in Vietnam and limited familiarity with the regulatory and logistics environment.

The client needed a practical, low-risk way to establish distribution capability while keeping initial investment controlled.

Entering Vietnam required decisions across several fronts at once:

• Selecting and contracting a suitable warehouse and logistics partner
• Defining contractual terms, service levels, and insurance coverage
• Designing an import and customs process compliant with local regulations
• Understanding import permits and product-specific requirements
• Exploring potential distributor partnerships alongside a direct distribution model

The client needed coordinated support rather than isolated advice.

Our team supported the client end to end in setting up its initial distribution footprint in Vietnam. Our role focused on translating market entry intent into an operational setup that could be executed quickly and compliantly.

Warehouse tender and partner selection

Accriona ran a structured tender process for warehouse and logistics services. We evaluated providers based on location, capability, cost, service levels, and scalability, and supported contract negotiation and final selection.

Contractual and insurance setup

We advised on warehouse contracts, service level agreements, and appropriate insurance coverage to protect inventory and manage operational risk from day one.

Import and customs advisory

Accriona advised on the full import process, including customs clearance procedures, documentation requirements, and relevant import permits for home appliance products. This ensured the client understood lead times, costs, and compliance obligations before the first shipment.

Distributor engagement support

In parallel, Accriona supported exploratory discussions with potential local distributors, helping the client assess go-to-market options and understand trade-offs between direct distribution and distributor-led models.

The client successfully established a functioning distribution setup in Vietnam:

• A contracted and operational distribution centre in place
• Clear import and customs processes defined and documented
• Import permit requirements clarified and managed
• Improved readiness for first shipments into Vietnam
• Informed decision-making on distributor partnerships

The client entered the market with a controlled, compliant operating setup and a clear path for future expansion.